Customer Service

Customers From Our Old Webstore
For all customers who where registered shoppers on our old website before 18/9/2011 please update your password in order to be able to login to the new website.
Please visit this page Forgot password page
Once you have completed this form the site will reset your password and send you an email and you may login with your new email.
The Dangers Of Skateboard Riding
Skateboard Riding has been and always will be a dangerous sport. Skatebiz management highly recommends the use of safety gear when riding all types of Skateboards from trick boards to longboards and everything in between. One small crash can be the difference between a few scrapes/bruises and the end of your session, or a much more serious injury causing you to put skateboarding aside for months or even the rest of your life. Always scooter within your skill and comfort level until you feel confident enough to take it one step beyond. Now, go Skate!.
Returns & Replacements
Skatebiz always wants you to get what you want, but in the event that you would like to exchange or return an item please call our main store in Brisbane (07) 32200157 and abide by the following guidelines.
  • Items returned after 45 days will only be accepted as a return after approval from Skatebiz

  • If you received an incorrect product please call or email Skatebiz first and we will organise for the incorrect item to be sent back and to send you the correct product

  • If we do not have the product you where after we can issue you with a gift voucher to use at a later date.

  • Return merchandise must be in store bought condition.

  • Skatebiz will offer to repair, exchange or provide a credit note for the goods subject to the agreement of the customer. If the goods are not repairable, you may be able to replace or refund the item. Please note, some manufacturers warranties are for replacement and not repair.

  • Skatebiz will not refund or exchange a product if you found the same item at a cheaper price somewhere else

Privacy and Security

Your privacy is taken seriously here at Skatebiz. If you have any questions or concerns about this privacy statement please contact us via mail at the following address: Skatebiz, 101 Albert St, Brisbane QLD 4000 or email us at skate@skatebiz.com.au Our primary goal in collecting personal information is to provide you with a smooth, efficient and customized experience. Under some circumstances we may require additional financial information. We use your financial information, including credit card information to verify your name, address and other information to bill you for use of our services. The information we maintain in your customer file is used to resolve disputes and troubleshoot problems. We do not sell or rent any personally identifiable information about you to any third party.



Cookies: We collect non-personal information about your use of our site, directly and through the use of cookies. Cookies are small computer files that we transfer to your computer's hard drive that allow us to know how often someone visits our site. This information helps us to customize our web site specifically for you and also allows us to statistically monitor how many people are using our site and for what purpose. Cookies can not retrieve personal information from your computer.



Security: Our online ordering system uses industry standard SSL security encryption. Your information is transmitted using an encryption algorithm that only we can decode. We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.



Ordering online

Although we try our best to keep the Skatebiz website up to date and as accurate as we can with stock, it is possible that we may not have one of the products you ordered in stock. If this happens we will try our best to order it from our supplier or get it from one of our other stores. If we cannot source the product you ordered we will give you the option to get something else in the store with store credit or offer a full refund.



Ice Hockey products
Please note that only our Brisbane store stocks Ice and Roller Hockey products and equipment. Brisbane store is also the only store that does ice skate sharpening